How to Coach Your Team to Become Self-reliant
From: "Help! My Business is Growing" Podcast
When your team heavily relies on you for every decision and solution, you have less time for business growth.
This is why it's vital to equip your employees with the skills and confidence to troubleshoot issues and make sound decisions.
When they can deliver results under minimal supervision, you're free to focus on crucial business areas that propel your business toward its expansion goals.
In this episode, our guest Lauren Goldstein and I talk about how you can grow a team that can work independently and effectively.
Lauren Goldstein is the founder and CEO of the award-winning and globally recognized boutique business consulting firm, Golden Key Partnership, and has been helping business owners achieve true entrepreneurial freedom since 2011.
She does this by helping them optimize their team and operations so they can successfully transition from day-to-day business “operator” into business owner - running their business instead of the other way ‘round.
The secret to her client’s success is her focus on team + ops; revenue + leverage; leadership + mindset.
Her clients lovingly call her “The Biz Doctor” (which also happens to be the name of her podcast) because her superpower is helping highly specialized, 7-figure service-based entrepreneurs uncover what is keeping them stuck in the “trenches” of their business.
Bottom line, Lauren helps you have a business that can sustainably grow without you feeling like it is all on you - and one that when you decide to take that deserved vacation, it runs without you having to worry!
In this week's episode, we discuss:
03:23 What is the main obstacle to having self-reliant team members in your business?
07:45 Are there specific questions to ask or qualities to look for if you want to recruit players vs worker bees?
11:25 Regarding the "Four C's", the first one is Clarity, but what are the other three C's that you want to use in your business?
27:52 What can you realistically do to get your people to the 90% level wherein they can practically just run everything without your involvement?
34:43 What is the realistic next step leaders can take in the next week to develop self-reliant team members?
Listen to the podcast here:
What is the main obstacle to having self-reliant team members in your business?
There are two main obstacles to having a self-reliant team:
1. Entrepreneurs think when they're building a team, they need somebody just like them to do it.
However, the key is to have people whose strengths are your weaknesses, who can, can kind of level you out and make sure that the things that you're blind to, they can actually see.
2. Entrepreneurs tend to hire "worker bees" or task-based workers because they think they need employees to simply check off tasks.
However, especially in lean and smaller teams, it's critical to have "players" because these employees think strategically, has a plan, are project-based, and have the autonomy you're looking for.
Are there specific questions to ask or qualities to look for if you want to recruit players vs worker bees?
To find a player, start with clarity around the role, and we have our Scorecard tool to help you plug in a job description.
You need to think about the role, what talents and accountabilities are required, and then get clear on the mission of the role vs just listing down the skills or experiences needed. This will attract "players" because they are very project and mission-based; they want to know that they are making a difference in the business.
When interviewing, you can ask specific questions to determine if you have a worker bee or a player.
An example is, "How would you hit our goal of increasing our lead generation by x amount to y over the next six months? What's your plan?"
Players will break down their plans or discuss how they did something similar in their previous position. On the other hand, Worker Bees will say something like, "Oh, I'm happy to do whatever you would like me to do", or "what did the person who had this role before do?"
"I see many entrepreneurs struggle with the realization that they're a business owner, not an operator. And so you've got to elevate out of the trenches into that visionary leader and CEO, which is sometimes very hard to give up control." - Lauren Goldstein
Regarding the "Four C's", the first one is Clarity, but what are the other three C's that you want to use in your business?
The four C's are:
Being very clear as to what is needed in the role.
What are the innate talents of your prospect?
Does the person have the DNA to be capable and successful in the role?
If your employees are at capacity, check if you are giving them too much-unrelated work or if the expectations around deliverables or dates are unrealistic.
Are you getting any feedback from your people?
Are you also aware of how your people process information? Some need to go and process data internally first, while others do so externally. Knowing how your team communicates with themselves and the team as a whole can set them up for success and keep them going on the best path.
What can you realistically do to get your people to the 90% level wherein they can practically just run everything without your involvement?
Determine who on your team are the players versus the worker bees.
Don't directly manage any worker bees. Always have a player in between.
If you have a worker bee costing you too much time and revenue, let them go and hire a part-time player.
Be really clear and open about everything. If you have mismatched expectations, that creates frustration, which leads to resentment, and once you or your team start to resent each other, there's no coming back from that.
"There's almost nothing that you can't clean up. And if you build the right team, they'll clean it up for you or learn from it." - Lauren Goldstein
What is the realistic next step leaders can take in the next week to develop self-reliant team members?
Go and audit your team. Identify your players and worker bees and get the lay of the land.
Take a hard look at your team and make sure everyone's clear on why they're here, how they're helping the business, and what they're held accountable for.
We go in-depth with this topic and more over at the podcast. Listen here:
Entrepreneurs need to hire people who are different from them to have a broader scope and other points of view. They also need to know the difference between hiring players vs. worker bees.
To attract players, be clear about the mission and check to see if they provide the correct answers when vetting them.
Clarity, Capability, Capacity, and Communication are the "Four C's" that can help you find self-reliant people or players for your business.
Be clear, always choose and work with players, and align expectations.
Take some time to audit your team this week to get started on how you can encourage them to become more self-reliant.
About Lauren Goldstein
Founder, CEO, and The Business Doctor
Golden Key Partnership
LinkedIn - https://www.linkedin.com/in/laurenegoldstein
Facebook - https://www.facebook.com/GoldenKeyPartnership/
Instagram - https://www.instagram.com/gldnkey/
Website - https://www.goldenkeypartnership.com/
Podcast | The Biz Doctor - https://podcasts.apple.com/us/podcast/the-biz-doctor/id1618773779
Unlock your team’s potential, collaboration, and communication so your business will blossom and you can get out from under the mountain of busyness.
Bullseye Hiring: https://www.goldenkeypartnership.com/bullseye
Get the exact formula to proactively hire with ease and clarity so stop wasting countless hours of time interviewing and hiring the “wrong” people
by Kathy Svetina
Kathy is a Fractional CFO and the founder and director of NewCastle Finance LLC. She is a financial puzzle solver, focusing on women-owned businesses, and providing financial insights needed for a healthy and sustainable business.